Old Cottage

DELIVERIES

A fee is charged for all deliveries. The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Old CottageTM policy.

Delivery throughout South Africa.  
Estimated delivery times are as follows:

  • 14 – 21 business days for delivery in Gauteng
  • 21 – 28 business days for elsewhere within South Africa

These delivery terms apply to deliveries within the borders of South Africa.

DELIVERY PRICING

Delivery is calculated upon receipt of order, based on delivery address and volume of items purchased. A separate delivery invoice will be supplied to customer via email.  

Reasonable endeavours will be made to deliver the product on the arranged time and date.

Circumstances that are unforeseen or beyond Old CottageTM’s control may result in changes to the agreed delivery date and time of which the customer will be informed and alternative arrangements will be made.

Old CottageTM shall aim to let you know if we are unable to meet our estimated delivery date but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

Please note that some of our vehicles are large. Please make sure that your property has the necessary means of access at the time of payment. Please discuss any special delivery instructions with your consultant.

The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may result due to non-compliance by customer. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.

Our delivery crews are instructed to not attempt delivery where damages may occur. Unfortunately, they cannot remove doors or windows, or reconnect electrical equipment.

The customer is required to inspect products on delivery. The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.

INTERNATIONAL PURCHASE

Overseas deliveries can be arranged and Old CottageTM offers various export options. Please ask your consultant to discuss the available options with you or refer to the Old CottageTM website. Unfortunately, we cannot guarantee delivery to all countries or locations.

STORAGE FACILITIES
Old CottageTM does not offer storage facilities. In the event of a purchase not being delivered within 7 days after the customer has been notified that it is available for delivery, a storage fee of R250 (two hundred and fifty rand) per day will be charged to the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.

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